JCI Introduction

Health care organizations around the world are called on to provide high-quality, safe patient care despite inadequate equipment or financial, human, and other resources. Most health care organizations are frequently aware of what they need to do to provide quality, safe patient care; however, they may lack the leadership, staff knowledge, or organizational structures necessary to begin the quality journey. Organizations may simply do not know where to start or do not know which interventions will have the greatest effect on quality and patient safety.


Ministries of health, health authorities, and other governmental agencies committed to providing safe, quality health care often need objective information to guide strategic and financial decisions to improve the safety and quality of the services provided to the public. These bodies often do not have the tools to gather and analyze the level of risk in health care organizations in an incisive manner that will permit the strategic direction of resources to improve quality and safety. Likewise, health care purchasers and insurance companies often do not have the data they need to make choices that direct patients to lower-risk health care delivery settings.

The International Essentials of Health Care Quality and Patient Safety Framework was designed by Joint Commission International (JCI) for the creation of tools and strategies that address these diverse needs by demonstrating how to identify risks to quality and safety in an individual health care organization or in a national health care delivery system. The framework can be adapted to individual organization needs as well as to national priorities, with the results from using the tools valuable for process improvement, public policy, recognition of risk-reduction achievement in health care organizations, awarding of contracts, and other purposes. JCI developed the International Essentials of Health Care Quality and Safety Framework to provide nonaccreditation-related strategies to a wider segment of health care organizations and public health systems in pursuit of JCI’s mission to improve the safety and quality of health care provided to the public. The framework also complements other JCI quality and patient safety tools, education, and knowledge-transfer strategies.

In November, 2019 – Hạnh Phúc International Hospital in Bình Dương Province has received the Joint Commission International’s Gold Seal of Approval for Hospital Accreditation.

It is the first obstetrics and paediatrics hospital in Việt Nam to receive the JCI certification.

“Hạnh Phúc International Hospital is pleased to receive accreditation from Joint Commission International, the premier health care quality improvement and accrediting body in the world,” said Nguyễn Thục Anh, CEO of Hạnh Phúc International Hospital.

“Each of us, from board of director to doctors, nurses, administrative, housekeeping, linen and kitchen staff, and even security and cleaning staff, have to change their mindset and daily practice to ensure patient safety in compliance with JCI standards,” Anh said at the JCI accreditation ceremony held on Wednesday.

JCI president and CEO Paula Wilson said: “Hạnh Phúc International Hospital is ready to move on to the next level of performance. JCI looks forward to being your partner as you continue to excel at providing care that is of the highest quality.”

The JCI standards contain more than 1,200 measurable elements, focusing on patient care, hospital management and hospital quality management systems. The core value is to ensure the safety of patients. These standards are recognised in more than 100 countries. — VNS